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Ten Essential Guidelines for Hospital Administrators

Rev. Dr. Percival J. Fernandez

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Self-knowledge is the most essential leadership quality! [V]

It is only when I know myself well, with all my strengths and weakness, qualities and lack of them, that I am able to understand the strengths and weakness, capabilities and incapabilities of others placed under my care! One of the workers in the Hospital may lie on a particular matter. You will immediately get into a rage, as you have excellent proofs to show that he/se has lied, so you make quick decisions which may be right or wrong. Now look at it this way: When your subordinate or colleague has lied, do a quick review of yourself. Haven’t you lied sometime? How would you have liked your superior or your colleague to handle the situation if your lie came to light? You are then bound to handle the situation differently. You will then treat the defaulter humanely with consideration and kindness, and build up that person into becoming a better person, rather than a person who becomes more and more revolting, arrogant and incorrigible!

Be positive in your thinking: Beat your handicaps! [VI]

Read the life histories of people who have turned a negative into a positive, adversity into advantage, stumbling blocks into stepping stones. They refused to let disappointment and failures pull them down. Some of the best music was composed by Beethoven. What was his handicap? He was deaf! Some of the best poetry on nature was written by Milton. What was his handicap? He was blind! One of the greatest world leaders was U.S. President Franklin D. Roosevelt. What was his handicap? He served from a wheelchair!

Know that no one is perfect. Perfection is to be sought after continuously. It is never achieved totally, as once an objective is achieved there is further room for improvement and betterment. So, even if you are convinced that you have a handicap, look ahead: there is so much you can achieve in spite of your handicap in some particular area. There are so many other areas in which you have been blessed with talents which you need to discover. Do so! Don’t be disheartened by a particular failure or by a particular weakness. In fact, have the ability to turn such failures and weaknesses into strengths by realizing that you have been blessed with potential that has not yet been tapped fully!

Be disciplined! [VII]

What do I mean? I just mean what I say: Be DISCIPLINED! You are Supposed to be at your office at 8.00 a.m. Be there a few minutes before 8.00 a.m., preferably 5 to 10 minutes earlier, so that you are able to get yourself ready to attend to the person waiting for you at 8.00 a.m. sending signals that you are a disciplined person and that your expecting discipline from all those who work in the hospital is not a myth! When you have to do a particular job, attend to it at the earliest opportunity. Do not wait for the last minute to get the job done. Remember the famous adage, "If you want to get things done urgently, go to a busy person. The others have no time!" Someone calls you over the phone and seeks from you over the phone for a particular document. You ask that person to come and collect the document the next day at 10.00 in the morning. Don’t wait to get that document on your table early in the morning of the next day. A disciplined person gets that document on his/her table immediately after the phone call! This way, you avoid giving a wrong impression about yourself to people. All those who are in contact with you in the Hospital will then know that once you are decided on a particular issue, you will attend to it without delay. They will all begin to trust you and will begin to appreciate your competence and sense of discipline!

Keep a smile on your face when dealing with people! [VIII]

It does not cost you a paisa! You haven’t even to use all your facial muscles! Haven’t you had an experience of meeting a person known to you, but who by-passes you without a smile or an acknowledgement? Your first reaction is to ask yourself: ‘What wrong have I done to this person, for him/her to pass me by without a sign of joy at having met me?’ A smile is a physical indication of the inner ‘all-is-well’ feeling. It may seem difficult to greet every one working under you in your Hospital with a smile and a ‘good-morning – everything fine at home?’ But find a way of doing this, and see the results! If you have heard about a happy or sad experience of a particular worker, when you first meet that person after such an experience, a word of good wishes or sympathy will take you a long way in the confidence building with that particular worker! Yes indeed, a ‘smile’ is a curve that can set many things straight!

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